Connie Hardin, left, chats with parent Deborah Garrison as the latter's 4-year-old son, Zachary Dunlap, peers out of a hallway door at the Head Start Program center on Brunswick Street. Connie is the center's coordinator, and takes on many different tasks each day, including making herself available to talk with parents as often as possible. "If they feel like I'm someone they can trust, they will come in," she says.